We are so confident in the quality of our products we offer a 30-day money back guarantee.
If you purchase any wax, vape, or ecigarette starter kit and it malfunctions within 30 days, simply return it!
We consider our customer service the best in the industry. We typically respond to email inquires within a few hours and almost never have a wait time when you call us. When you call Coi Ecigarette, you will never speak with a robot. The call will always be answered by a real human being. If you have any type of feedback or you are unsatisfied for any reason, please make sure you contact us so we can resolve the issue at hand.
Email our customer service department at firstname.lastname@example.org or call (202) 556-3497. One of our customer service representatives will send you a return shipping label via email. Print the shipping label and attach it to the return packaging. Return packages should be dropped off at a USPS facility no later than 2 business days after the return label has been issued.
When the free shipping option is selected upon checkout, most orders will be shipped using USPS First Class with tracking. You must register an account in order to view this information on the Coi Ecigarette website. All customers, whether they have registered an account or not, should receive an email with tracking information once the order has been shipped. All emails sent by Coi Ecigarette to the customer will be sent to the email address provided by the customer upon checkout. The Coi Ecigarette shipping policy may be changed at any time without notice. Most orders will be shipped within 1 business day.
TERMS AND CONDITIONS